Commercial Manager
COTAC ITS (ASIA) PTE. LTD.
Tasks & Responsibilities:
- Determine on regular basis the loading of the different services in the depot with the Senior Operations Manager (SMO) and define load gaps
- Develop and execute a sales plan for existing customers as well as new customers. This plan should consider depot loading and margin situation, customer/ market demands as well as the USPs of the depot
- Support the SMO with evaluating and developing the customer portfolio
- Regularly communicate with customers to understand their evolving needs and proactively offer value-added solutions
- Identify and pursue new business opportunities through market research and lead generation
- Build relationship with the key decision makers at our (potential) customers, serve as the main point of contact, ensuring satisfaction and addressing any concerns
- Develop tools to measure customer satisfaction and common sets of SLAs / KPIs to prove cotac's performance
- Lead price negotiations, understanding market pricing structure and defining pricing strategy
- React fast and effective to commercial inquiries of our customers;( incl. Offer submissions and follow up) align with SMO's and the Customer Service organization
- Develop sales reporting structure
- Define and achieve the sales budget
- Support budgeting process based on sales budget, customer growth insights and need for new services
- Lead contract negotiations with customers, ensuring favorable terms and conditions for the company
- Review and analyze contract documents, identifying potential risks and proposing appropriate mitigation strategies
- Monitor contract compliance and address any issues or disputes that may arise
- Stay updated on industry developments, emerging technologies and regulatory changes that may impact the business
- Provide insights and recommendations based on market intelligence to inform business strategies
- Collaborate with internal teams to ensure successful delivery of products/ services to customers
JOB SUMMARY
Commercial Manager
COTAC ITS (ASIA) PTE. LTD.
Singapore
6 days ago
N/A
Full-time
Commercial Manager