Are you someone who finds purpose in serving others behind the scenes, ensuring things run smoothly so people in need receive timely support?

We're looking for a Programme Associate Executive to support our Welfare Services team. In this role, you'll play a vital part in coordinating transport services for cancer patients-especially elderly individuals, persons with disabilities, and families with limited means-while also supporting our caseworkers in delivering essential aid and services.

This role is ideal for someone with strong coordination and administrative skills, who enjoys being a dependable support to frontline teams.

What You'll Do:

Coordinate Transport Services for Patients

• Arrange and manage daily transport schedules to hospitals or medical appointments
• Liaise with drivers, volunteers, caregivers, and clients to ensure smooth and safe journeys
• Maintain transport records, attendance logs, and client contact information
• Respond to client queries, feedback, and last-minute service requests
• Support logistics planning for group outings or community events

Support Case Management Work

• Help caseworkers with administrative tasks such as data entry, filing, and tracking outcomes
• Follow up with clients on required documents for financial aid or other referrals
• Conduct basic phone interviews or needs assessments when needed
• Assist with outreach and engagement efforts for vulnerable clients

Keep Records Clean and Compliant

• Maintain accurate programme data and generate monthly statistics and reports
• Ensure documentation and service delivery comply with internal SOPs and data protection rules
• Support audits, funding submissions, and client surveys

Who You Are:

✔️ Passionate about helping cancer patients receive holistic, timely support
✔️ Detail-oriented and comfortable with administrative work
✔️ Reliable and able to coordinate multiple moving parts
✔️ A good communicator who enjoys working behind the scenes
✔️ Empathetic, patient, and able to engage with vulnerable clients in a respectful manner

Why This Role Matters:
For many cancer patients, especially those without easy access to transport or family support, your coordination and behind-the-scenes work will make a tangible difference in their daily lives. You'll help ensure they get to treatments safely and receive the social support they need.

Key Requirements:

• Diploma in Business Admin, Hospitality, or relevant field
• WSQ or other certification in programme coordination or transport operations is an advantage
• 1-2 years of relevant experience in programme operations, logistics, or social service setting
• Experience working with elderly or persons with mobility needs is a plus
• Basic customer or patient services skills
• Positive attitude, good communication and strong interpersonal skills
• Proficient in MS Office Excel, mail merge
• English and a second language (ability to speak dialect will be beneficial)