Job Summary

You will be the dedicated liaison for residential buyers and the MCST, from initial handover to beyond. You will lead handovers of keys, support homeowners throughout their Defects Liability Period (DLP), build strong relationships with our buyers through thoughtfully crafted events, and supervise Managing Agent services.

Job Description

1. Handover & Vacant Possession

• Lead pre‑handover readiness inspections, ensure compliance checks, snag lists, and quality standards are completed.
• Plan and execute key handover process: coordinate handover kits, documentation, handover kit preparation and site walkthroughs.
• Coordinate schedules, site access readiness, unit inspections and handover conditions.
• Ensure seamless handover experience and vacant possession delivery aligned with Sale and Purchase Agreement (SPA) requirements and internal SOPs.

2. Customer Support During Defects Liability Period

• Provide customer services to residential buyers,
• Assist and support the residential buyers on the defect rectification of their units,
• Log, track, escalate defect issues and coordinate between buyers and contractors,
• Provide regular updates and ensure resolution within agreed timelines,
• Strive for customer's satisfaction and positive reviews at DLP closure.

3. Buyer Engagement & Events Coordination

• Plan and execute on‑site buyer-centric programs & events (e.g. welcome sessions, community events, Q&A clinics, post‑handover meetups)
• Formulate a monthly calendar of events and implementation plan, handle full event logistics end-to-end from budgeting, invitations, RSVPs, catering, venue setup and contractor coordination.
• Collect feedback and leverage insights to improve future events, handovers and DLP support continuously enhance customer experience.
• Plan and post regular events and celebration content.

4. CRM, Reporting & Continuous Improvement

• Maintain CRM records: handovers, defect logs and resolutions, record buyer interactions, surveys.
• Generate regular management reports: handover timelines, DLP progress, event metrics and customer satisfaction results.
• Continually seeks for waste elimination, green initiatives, and process automation opportunities to achieve process standardization with speed and accuracy.

5. Managing Agent

• Oversees the service performances of the respective Managing Agent on the management and maintenance for common areas of the estate up to the conclusion of the 1st Annual General Meeting (AGM).
• Manage and ensure full compliance of the Managing Agent's responsibilities and obligations under the contract.
• Conduct audit on common areas service and facilities every 6 months to ensure routine/preventive maintenance have been performed by the Managing Agent and ensure compliance with all statutory regulations and code of practice.
• Liaise and follow up with respective main contractor, consultants, Building Surveyor to resolve on the common areas with MCST's (TOP & Post TOP projects).
• Champion monthly meetings with stakeholders to enhance relationships,
• Develop and manage the vendor network,
• Provide inputs and feedback for new development from property management point of view during design review stage, including working with internal teams to ensure operational readiness upon TOP for the development,
• Participate in implementation and enhancement of building services and technology.

Key Qualification

• Diploma and or/Degree in Real Estate/Property Management or equivalent disciplines.
• At least 6 years of relevant experiences in property/facility management in handling multiple residential/ mixed development projects.
• An enthusiastic team player who possesses excellent oral & written communication skills and interpersonal skills.
• Well versed in Building Maintenance & Strata Management (BMSM) Act.
• Ability to work under pressure in a fast-paced environment.
• Strong analytical skill and ability to deliver quality service to stake holders at all levels.
• Problem solver with good leadership quality and positive attitudes