About the Role

As a Customer Service Agent (CSA) in our prestigious VIP Lounge, you will play a crucial role in providing an elevated guest experience through exceptional food & beverage service in a refined and fast-paced environment. You'll ensure smooth lounge operations while upholding top-tier hygiene and service standards.

Salary & Benefits

• Basic: $2,000-2,500/month
• Shift allowance: $240/month
• Sign-on Bonus: $5,000 (Paid in two tranches)
• AWS + Variable Bonus + Salary Increments
• Uniform Provided
• Transport Provided After MRT Operating Hours
• 12 Days Annual Leave

Working Hours

• 6-day workweek, 44 hours/week
• Rotating Shifts (24/7 operations):
  Morning | Afternoon | Night
  Shift hours based on flight schedules

‍ Job Responsibilities

• Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
• Understand and communicate information on allergens and dietary restrictions to guests accurately.
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
• Set up service stations, dining tables, and event carts according to established standards.
• Greet and escort guests using appropriate service verbatims, take guest orders, serve, and present dishes professionally and promptly.
• Maintain cleanliness and service flow between courses.
• Complete daily reports, shift handovers, and assist with inventory checks.
• Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

✅ Requirements

• Able to commit to a 6 day work week on rotating shifts (24/7), including weekends and Public Holidays
• Good command of English
• Team-oriented with a strong service mindset.
• Excellent interpersonal and communication skills.
• Prior experience in food and beverage or hospitality will be an advantage.

Ready to join a stable company with great benefits? Apply now!

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Chanel Loh Su Fui

Registration Number: R22110419

EA License No: 06C2859 (MCI Career Services Pte Ltd)