We're seeking an experience floor manager to join our team.

You will ensure the smooth functioning of operations on the floor and maintain high standard of customer service. You will also supervise staff, ensure customer needs are met and improve operational procesess to meet to company standards. You will act as a keypoint of contact between the management and floor-level employees, making sure that the business operates smoothly.

Responsibilities:

• Overseeing and managing daily floor operations to ensure efficiency and high-quality service.
• Leading, training and motivation the floor staff, ensuring all team members perform all their duties effectively.
• Ensuring operational procedures and company policies are consistently followed.
• Monitoring inventory levels, stock availability and merchandise display to optimize sales and operations.
• Addressing customer queries, complaints, and issues promptly, maintaning high customer satisfaction.
• Ensuring the workplace meets health and safety regulations and maintains a clean and organized environment.
• Setting performance targets for staff and ensuring they are met.
• Implementing new procedures or guidelines as directed by upper management.
• Schedule and assign task to staff, ensuring sufficient coverage during peak hours.
• Ensure timely replenishment of stock, proper inventory management and loss prevention.
• Collaborate with team members to ensure all service and operational targets are met.
• Communicate with suppliers or service providers for any floor-related requirements.u
• Maintain regular communication with management to provide updates on floor activities.