This role is responsible for delivering operational support to the team and managing all daily administrative tasks and reporting activities.

Responsibilities:

• Set up face-to-face, virtual, and eLearning sessions on the Learning Management System and link them to the appropriate learning journeys for various training programmes.
• Upload General hours on GIA website on a bi-weekly basis and prepare corresponding reports on the non-completion status.
• Send monthly reminders regarding incomplete GI Hours and provide troubleshooting support as needed.
• Compile attendance records for training programmes, follow up with trainers for outstanding documentation, and assist in the submission of IBF certification applications for Tied Distribution representatives.
• Assist in the dissemination of Letter of Support for IBF-FTS and IBF-STS programmes
• Upload new FSCs' required CPD hours in iLearn monthly
• Process and approve external CPD hours on iLearn
• Creation of SCI accounts and LIMRA accounts for newly appointed leaders
• Clear enquiry emails within 24 business hours
• Other ad hoc admin duties as assigned from time to time

Requirements:

• Diploma or Degree in any discipline
• Preferably 1 year of working experience in the financial industry
• Proficient in MS Office applications, especially Excel.
• Customer Oriented with good communication and interpersonal skills
• Meticulous, committed, strong team player and willing to learn.
• Training will be provided.