Roles & Responsibilities

• Establish relationship with customers by delivering excellent customer service

• Provide professional skincare advice and consultation for customers, managing customers' needs and ensure customer satisfaction

• Lead and provide guidance to therapists on the service and treatments to customers

• Oversee and in charge of the overall operation of the branch eg. Staff MC, Punctuality, Daily Sales target, current promotions and updates etc

• In charge the outlet efficiently and effectively

• Handle customers' complaints and feedback

• Motivate/building teamwork among colleagues & maintain good communication and good working environment

• Achieve personal sales target and assist in achieving monthly sales target set out for the branch

• To assist in making cold-calls to customers

• Ensure all treatment rooms & consultation rooms are in good & conductive condition

• Ad-hoc responsibilities assigned by management