The National Kidney Foundation (NKF) is dedicated to promoting kidney health and providing quality, highly subsidised dialysis treatment and holistic care to patients. We strive to be an advocate and integrator for the community, by the community.

While supporting kidney failure patients with quality dialysis and integrated care, NKF's greater mission lies in preventing or delaying kidney failure through health education, deeper community integration, and strategic partnerships.

As we work toward our Future Forward 2030 vision, we remain committed to:

• Tackling the growing prevalence of kidney failure
• Enhancing patient support and care
• Leveraging technology to improve the efficacy and quality of treatment

We are looking for a dynamic and empathetic professional to fill a dual-function role that is vital to our foundation. This position is responsible for enhancing the organisation's visibility and stakeholder engagement through strategic communications, while also ensuring a high standard of service and responsiveness to feedback. As part of a healthcare organisation, the role requires strong communication skills and a deep sense of empathy in handling stakeholder interactions .

Key Responsibilities:

• Strategise, spearhead and develop an integrated marketing and brand communication plan for building positive connections with external and internal stakeholders
• Lead, develop and deliver signature events and campaign to drive public engagement and advocacy points • Strategise and develop compelling story angles and narratives for brand story-telling approach
• Review and refine our brand guidelines while aligning key brand messages and themes of all communications materials in terms of visual, copywriting and brand messages to drive internal and external consistency
• Identify and build collaborative relationships with key business and industry partners and capitalise on partners' network for optimal and cost effective reach
• Develop and initiate an internal communication plan to drive internal stakeholders engagement •
• Play an integral role in crisis or issues management
• Support in departmental budget management

Experience:

• At least 5 years of experience in corporate communications and/or patient service/feedback management
• Prior experience in healthcare will be an advantage.