Overview:

We are seeking a proactive and organized Service Delivery Executive to provide operational and administrative support to our IT department. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating with multiple stakeholders and is meticulous with documentation and process improvement.

Key Responsibilities:

• Provide day-to-day administrative support to the IT team including meeting scheduling, internal coordination, and documentation management.
• Coordinate and track IT service requests and incident reports to ensure timely follow-up and closure.
• Prepare and consolidate regular reports (weekly/monthly) for management review.
• Support small-group training sessions for internal users (e.g., Service Request Readiness).
• Maintain and update IT asset inventory including tagging and recordkeeping.
• Liaise with vendors, internal requesters, finance and suppliers to resolve discrepancies in purchase orders, delivery orders and invoices.
• Analyze and review incident/request data periodically to identify trends and suggest improvements.
• Coordinate hardware/software procurement from sourcing and quotation comparison to negotiation and purchase tracking.
• Support compliance with IT documentation standards including license, warranty and software records.
• Recommend enhancements to existing SOPs and workflows to improve service efficiency.

Requirements:

• Nitec or Diploma in Information Technology or a related discipline.
• Strong proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
• Excellent organizational skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Experience with IT support coordination, asset tracking or procurement is an advantage.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability