We are looking for a passionate and polished Front of House Executive who thrives on delivering outstanding guest experiences. As the face of The Reserve you will be the first point of contact for guests and are expected to create a welcoming, attentive, and seamless journey from arrival to departure.

Key Responsibilities:

Guest Experience & Hospitality
Anticipate guest needs and personalize service where possible
Ensure all guest-facing areas are tidy, elegant, and well-prepared
Handle special requests or VIP arrangements in coordination with other departments

Service Standards & Communication
Act as the key liaison between guests and internal teams (RMs, Security team, tenants)
Maintain a high awareness of daily bookings, schedules, and client profiles
Proactively seek feedback and resolve any service issues with discretion and grace

Ambassadorship
Represent the brand with pride, upholding its values in all guest interactions
Remain updated on brand events, offerings, and promotions to engage guests meaningfully
Provide suggestions and insights to elevate the guest journey continuously

Bar Operations

Assist in the operations of our in-house bar, serving clients at a level expected of a world-class vault and bullion storage facility.

If a dynamic role with many avenues for growth and meeting guests from around the world sounds like a good fit for you, please send us your CV. We regret to inform only shortlisted candidates will be contacted.

About Silver Bullion Group

Established in 2009, Silver Bullion offers our clients safe harbor for wealth through precious metals ownership and protecting that wealth from the financial crises of our times. We protect wealth from three main systemic risks: Counterparty, Currency and Jurisdiction. Our vaulting subsidiary, the Safe House, is in the midst of expanding its capacity to store as many 15,000 tons of silver (or 60% of the global annual supply). Silver Bullion Group operates within our building, The Reserve. Our retail store is located in Millennia Walk.