Location: Orchard

Mondays - Sundays, any 5 days 
8:30am - 6pm

• Job Description:
  •    To visit newly admitted patients and to ensure patient’s confidentiality at all times. 
  •    Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
  •    To be able to provide service recovery for potential feedback/ complaints that are addressed
  •    Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
  •    Escalate crucial issues to Service Executive if beyond scope for service recovery 
  •    Report and track patients whom service recovery has been provided to

Requirements:

• Minimum N/O Level
• Require Customer Service/Healthcare experience
• Training will be provided

Interested candidates can write in to Ann at pharma@recruitexpress.com.sg

Ann Goh Xin Ting
R1875289

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