Job Description:
•    Coordinate with stakeholders on resource change requests.
•    Create, modify, maintain, block and level load resource calendars promptly and accurately.
•    Perform block moves and reschedule patients’ appointments (e.g. when there are urgent changes to doctors’ clinic sessions or templates).
•    Inform affected patients on the rescheduled appointment within the established service level and attend to their enquiries/requests professionally.
•    Observe excellent customer service and telephone etiquettes.
•    Perform service recovery for feedback related to resource movement together with Office of Patient Experience team.
•    Be familiarized with resource scheduling workflows, work instructions and quality procedures.
•    Assist with UATs during system enhancements.
•    Assist to investigate issues related to resource management/modification.
•    Assist to compile and prepare reports.
•    Participate in improvement projects, training, and development programmed.
•    Perform any other duties as assigned.

Job Requirements
•    Diploma and above, preferably with at least 2 years’ experience in healthcare, call center or service-related industry.
•    Proficient in computer literacy and familiar with Microsoft applications such as Excel.
•    Able to work independently in a collaborative manner with diverse range of stakeholders.

Interested and qualified applicants, please send your resume to medical10@recruitexpress.com.sg

Ivy Yong Shi Mei

CEI Registration No.: R2198995

Recruit Express Pte Ltd (EA Licence No.: 99C4599)