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Call Contact Centre - Patient Enquiry (Healthcare) #HHLT
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EA License No.: 99C4599
EA Personal Registration No.

Location: Bukit Merah
Salary: $1.9k to $2.5k
Duration: 1 year

Job Responsibilities:
• Handle incoming/outgoing phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.
• Provide quality service on hospital’s payment matters including customer’s enquires and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
•  Provide administrative support to the payment enquiry team (e.g. collection and consolidation of data and statistics).
•   Other ad-hoc duties as assigned.

Job Requirements:
•   Minimum GCE ‘O level.
•   1 to 2 years’ relevant experience in a call centre environment/patient service associate experience
•   Possess excellent communication and interpersonal skills with the ability to multi-task.

If interested, please email me at

Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

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Call Contact Centre - Patient Enquiry (Healthcare) #HHLT
2 months ago
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