Job description

• Handle incoming/outgoing phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.
• Provide quality service on hospital’s payment matters including customer’s enquires and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
• Provide administrative support to the payment enquiry team (e.g. collection and consolidation of data and statistics).
• Other ad-hoc duties as assigned.

Job requirement

• Minimum GCE ‘O level.
• 1 to 2 years’ relevant experience in a call centre environment. Candidates with no relevant experience are welcome to apply in the job requirements.
• Proficient in Microsoft Office.

Interested and qualified applicants, please send your resume to medical10@recruitexpress.com.sg

Ivy Yong Shi Mei

CEI Registration No.: R2198995

Recruit Express Pte Ltd (EA Licence No.: 99C4599)