As a Marketing and Sales Operations Representative (MSOR), you are primarily responsible and accountable to drive services growth in partnership with our dealers with a focus on dealer marketing & sales excellence, digital excellence and to accelerate e-commerce adoption. This position will be based in Singapore and will have geographic coverage in Southeast Asia countries.

What You Will Do:

• Developing industry, marketing and digital application knowledge as well as a strong understanding of the Caterpillar Dealer network
• Advising dealers on marketing, sales and customer-related strategies, systems and processes
• Coaching dealers in developing increased human performance capability such as identifying performance gap solutions
• Drive strategic growth initiatives with district director to align with internal partners and dealers
• Counsel dealers on strategy development and lead services growth plan governance
• Aligning strategies of the dealer with Caterpillar Enterprise Strategy
• Advising on existing and potential customer experience issues and improvement measures such as recommending ways to enhance market coverage and customer experience through training, technology enabled and bundled solutions, etc
• Consulting with dealers on marketing and sales strategy planning including developing strategies and plans to improve dealer effectiveness and identifying potential opportunities for increasing sales
• Consulting with dealers on process improvement methods and assisting with process evaluation
• Assisting dealers in business planning and on effectiveness of meeting expected business results
• Overseeing and promoting programs that increase sales while achieving targeted price realization and profit margins

As a dealer facing representative, you will collaborate with dealers to build capability, drive process improvement, and execute Market and Sales Operations related strategies. You will connect data to identify opportunities and develop solutions which support dealers in meeting customer needs.

What You Have:

• Communication, collaboration and interpersonal skills
• Change management and Project management and collaboration skills
• Analytical skills to interpret and understand data to drive actions
• Ability to work independently and influence others in a variety of work environments to build trust
• A Bachelor's degree in Marketing or related field is preferred
• Previous work experience in sales, product support, market development and eCommerce would be beneficial
• Passion for marketing and driving customer loyalty
• High intellectual curiosity to learn, engage with people and build strong relationships
• Prior experience working with Dealers is required to success in this role

Additional Info:

• This role requires travelling up to 40% of the time within SEA region.
• This position requires the candidate to work full-time in the Singapore office.
• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.