Main Responsibilities

• Responds to membership enquiries via phone call and email

• Process membership requests including updating of account details, cancellation, merger of accounts and more

• Coordination with Finance on membership rebate adjustment

• Tracking of monthly active and expired accounts

• Checking and testing of membership campaign set-ups

• Set-up of push notifications, SMS and EDM blast

• Filtering of weekly exception reports

• Managing reports for membership analysis and/or rewards

Requirements

• Possesses initiative to continually improve own self

• Self-motivated with a keen interest to understand company's direction and objectives

• Always ready to accept new challenges and job scope

• Ability to follow through tasks briefed and projects assigned

• Good time-management and multi-tasking skills

• Efficient communication with fellow colleagues, external departments and suppliers

• Works well in a team as well as independently

• Fast thinker and understand instructions easily