Role Overview:

This role supports the Business Team by managing media and marketing initiatives, while also handling operations to ensure smooth processes and enhance business growth.

Key Responsibilities:

Media & Marketing:

• Create and manage content for social media, campaigns, and promotional materials to attract and retain clients (Posts, Reels, etc).
• Coordinate with internal teams and external vendors for media production.
• Track engagement and provide insights to improve marketing effectiveness.
• Ensure all communications reflect the centre's brand and values.

Operations:

• Respond to operations-related enquiries from clients, parents, and staff professionally and promptly.
• Support scheduling and general operational coordination.
• Plan and coordinate events such as holiday camps and other centre activities.
• Escalate issues to relevant team members and follow up to resolution.
• Help improve operational processes based on enquiry trends and feedback, using insights to inform content, messaging, and promotional strategies.

Requirements:

• Diploma/Degree in Media, Marketing, Business, Administration, Communications, or related field.
• Strong organizational, multitasking, and communication skills.
• Experience in content creation and social media management.
• Professional and friendly approach when handling clients.
• Proactive, detail-oriented, and able to work independently.
• Ability to work on weekends during peak business periods (5 day work week).