Key Responsibilities
Administrative

• Handle general office administration, filing, and data entry.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Process orders and coordinate schedules while ensuring accuracy and adherence to company policies • Identify and escalate complex issues to appropriate departments for resolution
• Maintain up-to-date knowledge of products, services, and company policies.
• Support management in daily operations.

Social Media & Marketing

• Create, schedule, and manage engaging content across social media platforms (Facebook, Instagram, TikTok, etc.).
• Monitor and respond to comments/messages on social channels.
• Assist in planning and executing online marketing campaigns and promotions.
• Track social media performance and prepare simple analytics reports.
• Suggest creative ideas to improve brand visibility and engagement.

Requirements

• Proven experience in administration and/or social media marketing.
• Good command of English (written & spoken).
• Proficient in Microsoft Office & basic graphic design tools (Canva, etc.).
• Familiar with Facebook/Instagram Ads will be an advantage.
• Organized, creative, and able to work independently.

Other Details:

Working hours: Monday to Friday (9am-6pm), Saturday (9am-1pm)

Salary based on experience + Performance Bonus