JOB SUMMARY

The position is responsible to execute sales strategies effectively implemented for rooms and catering business. The position conducts analysis of revenue, profit and demand associated with hotel rooms and space inventory. Responsibilities include forecasts, budgets, weekly and daily projections in accurate and timely submission. The position critiques sales strategy effectiveness and prepares historical and future analysis of revenue and profit opportunities. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies. Responsibilities include but not limit to maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. The Revenue Manager releases group rooms back into general inventory and ensures clean booking windows for customers by effectively coordinating with sales, reservation and operation department. Responsible for building rates, packages and hotel sales strategy information in the hotel/s Revenue Management systems.

CANDIDATE PROFILE

Education and Experience

• A degree or diploma from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major

OR

• 3 years experiences in the revenue management, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing and Executing Revenue Management Projects and Strategy

• Ensures hotels' sales strategies are effectively implemented in the reservation and inventory systems
• Uses reservations systems and demand forecasting systems to determine, implement and control selling strategies
• Manages room and function space authorizations, rates and restrictions
• Maintains effective and rational pricing strategies for rooms and function space
• Prepares sales strategy critique
• Ensures pricing compliance and participation in company promotions
• Ensures all hotels follow brand strategies and standards that will maintain and/or increase hotels' RevPAR
• Promotes and protects brand equity
• Understand the working relationships between sales, reservations and front office
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc
• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions
• Demonstrates knowledge of job-relevant issues, products, systems and processes

Analyzing and Reporting Revenue Management Data

• Compiles information, analyzes and monitors actual sales against projected sales
• Creates long range forecast for rooms and catering by segment and updates forecast every month
• Creates weekly forecast for property operations and staffing purposes
• Conduct month end and other available system data to identify trends, future needs and obstacles to achieving goals
• Maintains accurate reservation system information
• Assists with account diagnostics process
• Prepares revenue and profit opportunity analysis
• Manages all revenue, profit and demand data associated with rooms and function space
• Uses analytical tools and systems to maximize revenues and profit
• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
• Generates and provides accurate and timely results in the form of reports, presentations, etc.

Building Successful Relationships

• Develops constructive and cooperative working relationships with others and maintains them over time
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

o Revenue Management - Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management. Skill in using a Yield Management system and interpreting pricing and inventory reports.

o Analysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data.

o Research - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics. The ability to know when to seek addition information and where to look to find it.

o Inventory Management - The ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue/profit across all segments.

o Computer Skills - The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.

o Economics and Finance - Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.

o Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience.