Key Responsibilities:

Freight Operations Management:

o Supervise the daily air and sea freight operations, ensuring efficient and punctual transportation of goods.

o Handle cross-border tracking processes, ensuring compliance with international shipping and customs regulations.

o Coordinate closely with carriers, customs officials, and other relevant stakeholders to mitigate operational disruptions.

Process Optimization:

o Identify inefficiencies in freight operations and implement process improvements to enhance overall performance.

o Use data-driven insights to monitor and refine operational strategies, minimizing delays and reducing costs.

Client Communication:

o Provide regular shipment updates to clients, addressing any concerns promptly and maintaining high levels of customer satisfaction.

o Collaborate with the Customer Focus Team to ensure cohesive communication and service delivery.

Compliance & Documentation:

o Ensure all freight operations adhere strictly to relevant international laws and industry standards.

o Maintain accurate and up-to-date documentation for all shipments, including customs declarations and tracking reports.

o Ensure timely billing and invoice verifications.

Problem Solving

To analyze complex situations, identify solutions and make quick decision in resolving customer complaints and issues.

Requirements

• Proven Leadership Experience:
  Minimum 7 years of experience in a leadership role within freight & logistics.
  Experience managing teams in a fast-paced and dynamic environment.
• Strong Communication Skills:
  Ability to communicate clearly and effectively with internal teams, management, and external stakeholders.
• Hands-On Approach:
  Comfortable working directly with the team on the ground, ensuring tasks are completed efficiently and effectively.
  Ability to manage operations actively.
• Conflict Resolution Skills:
  Strong problem-solving skills and the ability to mediate and resolve interpersonal issues within the team.
• Adaptability and Flexibility:
  Ability to manage change and lead the team through operational adjustments and disruptions.
  Open to continuous learning and improvement in management practices.
• Strong Decision-Making Abilities:
  Ability to make decisions under pressure, balancing operational needs with team dynamics.
  Proactive in identifying potential issues and implementing effective solutions.
• Results-Oriented:
  Focused on achieving team goals and maintaining high-performance standards.
  Ability to hold self and team accountable to targets and deadlines.
• Interpersonal Skills:
  High level of emotional intelligence to understand team members' needs and build rapport.
  Ability to create a positive work culture and foster employee engagement.