Responsibilities

• Coordination and organization for air freight operations within Rhenus Logistics office in Singapore.
• Assisting customers with requirements in terms of booking shipments with airline

Airline Coordination / Local vendors coordination

• Identify the proper booking channels for booking shipments with Airlines
• To closely coordinate with the customer regarding any special requests from the customer
• To contact the Airline for booking shipments and making sure all customers' requirements are met
• To ensure proper setting of milestones in the TMS
• To coordinate with Customers/ Sales in case of any delays
• Closely coordinate with local procurement team for any pricing issues
• To coordinate with local vendors in case of any irregularities or any issues being escalated to them

KPIs adherence in Operational System

• Constant monitoring while ensuring the proper setting of milestones/ status code under 100% Data Quality
• Meeting of timeframe KPIs for adding new contacts in operational system
• Ability to monitor the process of shipments in terms of ETA/ ETD
• Document creation in operational system, such as Accounts Receivable and Accounts Payable
• 'In time' job closing in operational system
• To make sure cost and sales accruals are entered while creating the job in the TMS
• Data entry in TMS ( Flight details, ETA,ETD, milestones, etc)
• To send EDI and Pre-Alerts on time to the destination.

Documentation Management

• Strict meeting of timeframe for manifest declaration according to different countries (USA, Canada, Japan)
• Avoiding of postponed shipments due to lack of documents
• Meeting of timeframe KPIs for documentation collection, completion, and submission
• Monitor payment to the Creditors and late payment received from Debtors without notification and clear
• reasons from Accounting Dept. Check and evaluate invoices in terms of correctness.
• Preparation of documentation and necessary paperwork for customs brokerage (e.g. packing list, commercial
• invoice, etc.)

Knowledge, Skills and Attributes

• Extensive knowledge of local and international freight services and customs policies
• Knowledge in Pricing and Procurement related topics
• Familiar with industry standard programs and able to operate standard systems relevant to the position
• High level of data analysis skills, customer service mindset
• Professional working attitude
• Highly motivated to learn new processes, receive feedback and work independently
• Minimal supervision to complete tasks
• Highly trainable and approachable
• Experience or training in Good Distribution Practice (GDP), and experience in life sciences, healthcare, or pharmaceuticals are an advantage.