Summary:

The primary duty is to review and process export transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. This position will work with both ocean and air exports. Duties will include preparation of freight quotes, tracking of freight and invoice processing. The Export Coordinator performs all duties correctly and in compliance with all government export/transportation regulations.

Duties and Responsibilities:

• Maintain a positive relationship with our key account client by ensuring excellent, timely and proactive customer service at all times and in conjunction with internal and external teams.
• Monitor shipments arrivals and update inbound tracking/damage reports for inbound shipments.
• Process bookings and provide shipping schedules, arrange cargoes releasing to transporters against shipping documents and ensure documents are endorsed upon releasing, and filing when required. Monitor shipments arrivals at destination and POD for outbound shipments.
• Track and review shipping status to ensure timely departure/delivery of freight. Highlight issues to customers in a timely manner (E.g., collection, delivery, or shipping schedule delays, etc.)
• Process data through CW1 and update shipment details into customer's system when necessary.
• Other duties are assigned by Management when necessary.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A high level of energy and a "can-do" positive attitude
• Strong proficiency in Microsoft Office, particularly Excel, Word and Outlook
• Excellent verbal/written communication skills

Education and Experience:

• Minimum 2 years relevant work experience in the freight forwarding industry or logistics field
• Familiarity with CargoWise's Enterprise system a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.