Job Responsibilities

Day to day Operations:

• First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business

• Handle customer's orders including related documentation, and transport booking with carriers according to specified routing and service level

• Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions

Request and Incident Management:

• Handling of customer requests and supply chain incidents / disruptions

• Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise

Visibility and Event Management:

• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers

• Follow up on missing events and investigate data inconsistencies

Support reporting and performance measurement:

• Provide input to supervisors in the preparation of reporting, monthly reviews and quarterly business reviews

• Support analysis of standard KPIs and reports and identify / suggest areas for improvement

Supplier Management:

• Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

Process Governance:

• Act in accordance with all relevant SOP, Work Instructions and job specific procedures

• Support implementation of changes to processes or policies as determined by the process owners

Job Requirements

• Qualification in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience

• Minimum 1 year of working experience

• Strong computer skills and good working knowledge of Microsoft Office

• General understanding of Supply Chain Management concepts and logistics processes

• Proficiency in English (written and spoken) required to perform the role effectively

• Ability to work under pressure in a fast-paced environment

• Proven ability to get things done and a team player

• Highly dependable and reliable in ensuring priorities are met effectively, good time management skills

• Customer service oriented

• Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment

Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.

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