Job Title: Logistics cum Customer Care Coordinator
Industry: Consumer Products / FMCG
Salary: SGD 3800 - 4000
Location: South West, Singapore

About Company:
To make life more connected, entertaining, personalized and productive.Our Client combines passion and purpose to design and deliver smart products, systems, software and services that connect people wherever they are. They lead with integrity, innovate with intention, and drive operational excellence to inspire breakthrough performances that generate customer value and strong shareholder returns With more then 30000 staff worldwide, More than 50 million vehicles on the road today enjoy an enhanced driving experience, thanks to their audio and infotainment. We extend the same spirit of innovation to the world's leading performance and sporting venues, providing everyone with the best seats in the house.

Job Description:
- Responsible for end-to-end order processing, including delivery process.
- Manage order fulfillments, including into SG warehouses
- Monitor all shipments, including inbound shipment, process to outbound shipment release and coordinate system posting into SAP.
- Obtain shipping approvals from customers, release shipping instructions to 3PL Global warehouses.
- Working closely with 3PL warehouses and forwarders on shipping arrangement and resolve shipping issues.
- Identify, report of shipments that are at risk/potentially drop out in revenue to Channel Sales Manager and Direct Manager. Identify the gaps and opportunities to avoid the risks.
- Work closely with customs brokers to facilitate smooth customs clearance process
- Prepare, manage inbound and outbound shipment documentation
- Liaise with forwarders on shipment rates/freight quotes.
- Manage and support the inventory, perform regular audits on inventory in Singapore.
- Prepare item list for inventories and ensure physical stock count ties to SAP system.
- Ensure regular data maintenance of clean-up for inventories in SG warehouses.
- Support the audit activities
- Other ad hoc duties as assigned by the company

Job Requirements:
- Diploma and above in Business Management or related field.
- At least 3 to 5 years working experience in customer service, logistics, supply chain function.
- Strong proficiency in Microsoft Applications (Word and Excel)
- SAP experience in Sales & distribution module and Order-to-Cash is required. CRM experience is added advantage.
- Knowledge in shipping procedures (air and ocean transportations, incoterms, key freight terminology, etc.) is a plus point.
- Result oriented with great attention to details.
- Having strong written and verbal communication skills
- A strong team player who enjoys working with diverse cultures.
- Ability to handle responsibilities under pressure and ability to thrive in a face-paced and revenue driven customer service environment.

Compensation:
- Working location: Pasir Panjang, Singapore
- Working hours: Monday to Friday 9am - 6pm
- AWS entitlement
- Annual Leave
- Medical and dental benefits
- Hybrid work environment

Interested applicants are invited to submit their resume via clicking the apply button.

JointHire Singapore Pte Ltd.(EA License No.: 17C8920)
Hidetaka Yata (Registration No.: R1216038 )

Job ID: 3365