Manager, Ocean Freight, Import
DSV AIR & SEA SINGAPORE PTE. LTD.
8 days ago
Posted date8 days ago
N/A
Minimum levelN/A
Logistics / WarehouseJob category
Logistics / WarehousePurpose and main tasks
Responsible
- Responsible for P/L
- Escalate operational service issues to other teams
- Participate to customer visits, reviews, QBR when required
- Responsible for managing the team incl. hiring of new team members and ensuring that proper induction is provided
- Responsible for implementing new processes, standards, guidelines when required
- Act as escalation point and resolve cross team conflicts
- Escalate unresolved issues to next management level
- Resolve invoicing issue with customers
- Supervise the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
- Supervise all Vendor facing communication and shipment related internal communication between DSV stakeholders
- Responsible for selecting the most optimal service (cost, lead times, reliability...)
- Participate to vendor reviews and QBR when required
- Responsible for operational quality and corresponding KPI
- Supervise the execution of country specific customs clearance processes
- Manage and resolve invoicing disputes with vendors and internal departments
- Responsible for operational productivity and personnel expenses
- Escalate invoicing issues to other teams for resolution
- Implement new processes, standards, guidelines when required
- Ensure the overall performance of the team as specified in internal/external KPI's, Service Level Agreements (SLA's)
- Ensure an appropriate and balanced workload for individual teams' members and the team overall
- Act as escalation point and resolve internal cross-team conflicts
- Monitor individual and team performances for quality and quantity
- Procure multimodal FCL, LCL pre/on-carriage services (Hinterland Transportation) by truck, rail or barge
- Supervise multimodal FCL, LCL pre/on-carriage services (Hinterland Transportation) by truck, rail or barge
- Create solutions- and pricing for FCL, LCL ocean freight Hinterland Transportation services for internal Ocean Operations-, Trade- and Sales Teams
- Handle selected Vendor facing communication and shipment related internal communication between DSV stakeholders.
Responsible
- Foster a positive and engaging work environment.
- Enhance customer satisfaction, loyalty, and profitability while managing costs effectively.
- Promote a digital, paperless workplace through the use of DSV's electronic tools.
- Identify upselling opportunities and collaborate with the Sales Team where applicable.
- Oversee ocean freight pricing, ensure timely and accurate quotation delivery, and coordinate follow-ups with Sales.
- Ensure efficient and high-quality execution of operations.
- Select service providers based on portfolio, cost, and service quality, including coordination with CFS, on-carriage, and trucker partners.
- Maintain regular engagement with customers, LCL/trade management, and network partners.
- Escalate operational or technical issues when required.
- Ensure timely and accurate invoice release.
- Manage discipline and grievance matters for direct reports.
- Participate in performance appraisals, recruitment activities, and on-the-job training to support staff development and career progression.
- Handle discipline & grievance cases for direct reports
- Involved in the exercise of performance appraisal as a supervisor or leader
- Participate in recruitment process to attract and identify potential candidates
- Responsible for on-job training and career progress for direct reports
JOB SUMMARY
Manager, Ocean Freight, Import
DSV AIR & SEA SINGAPORE PTE. LTD.
Singapore
8 days ago
N/A
Full-time
Manager, Ocean Freight, Import