• Location: Central Area (Near to MRT)
• Monday - Friday: 9.00AM - 6.00PM

About the Role
Join a dynamic and growing freight forwarding team where you'll be at the heart of delivering excellent customer experiences. As a Customer Service Officer, you'll play a key role in ensuring smooth freight operations, accurate documentation, and strong customer relationships.

What You'll Be Doing

• Customer Experience Management - Be the primary contact for customers, provide timely updates, and resolve shipment-related matters.
• Freight Operations Coordination - Oversee end-to-end freight processes including booking, documentation, and delivery arrangements.
• Documentation & Compliance - Prepare and verify shipping documents to ensure accuracy and compliance with customs regulations and company standards.
• Problem Solving & Improvement - Identify gaps, resolve process issues, and recommend solutions to enhance service quality and efficiency.
• Commercial Support - Support the sales team with quotations, freight rate inquiries, and customer follow-ups.

What We're Looking For

• Diploma in Logistics, Supply Chain Management, Business, or related field (preferred).
• Strong customer focus with excellent communication and problem-solving skills.
• Familiarity with freight documentation, customs regulations, and industry practices.
• Proficiency in MS Office; experience with freight management systems is a plus.

HOW TO APPLY:

Interested applicants, please click on "Apply Now" or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R2311309