Job Responsibilities:​
Customer Inquiry Response: 
Promptly follow up and respond to customer inquiries, answer questions and handle issues properly.​
Complaint Handling Support: Record customer complaints and suggestions, calm customers, track progress, feedback results, and handle some complaint-related matters as the company's representative.​
Cross-department Coordination: Communicate with relevant departments and coordinate resources to solve customer problems.​
Team-related Work: Participate in team training meetings and assist in optimizing customer service processes.​
Job Requirements:​
Experience: Priority to those with customer service internship/work experience; preference for experience in handling small claims court cases; majors in Law or Administration preferred.​
Skills: Proficient in office software.​
Ability: Good communication skills and service awareness, able to handle customer needs patiently.​
Qualities: Meticulous, responsible, able to work under pressure, and with good teamwork spirit.​