Temus was established by Temasek in partnership with UST, to provide digital transformation solutions for the private and public sectors as we aspire to be a strategic partner in realising the Singapore Government's Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Role Overview:

We are seeking a ServiceNow Technical Consultant to support the design, configuration, and implementation of ServiceNow solutions across CSM, HRSD, GRC, ITSM, ITOM or other enterprise domains. This role involves hands-on development, integration work, and contribution to client workshops and solutioning sessions.

Key Responsibilities:

• Implement and configure ServiceNow applications across various modules (e.g., ITSM, CSM, GRC, HRSD, ITOM).
• Develop custom applications and workflows using ServiceNow Studio, Flow Designer, and scripting.
• Participate in requirement-gathering sessions and translate business needs into technical specifications.
• Perform platform upgrades, patching, and health checks.
• Integrate ServiceNow with third-party systems via REST/SOAP, MID servers, and other interfaces.
• Support user acceptance testing (UAT) and post-implementation support.
• Stay updated on ServiceNow releases, features, and industry best practices to ensure the continuous improvement of our ServiceNow implementation.
• Perform regular system audits and ensure data accuracy and integrity within the ServiceNow platform.
• Troubleshoot and resolve issues and provide ongoing support to end-users.
• Follow ServiceNow best practices and coding standards.

Required Skills:

• Minimum 5 years of hands-on experience with ServiceNow development and administration.
• Strong grasp of ServiceNow scripting (Client Script, Business Rules, Script Includes).
• Experience with at least one ServiceNow module (e.g., CSM, HRSD, GRC, ITSM, ITOM).
• Knowledge of CMDB, Service Catalog, and Access Control Rules.
• Experience integrating external systems with ServiceNow (REST, SOAP APIs).
• Certified System Administrator (CSA) & Certified Application Developer is a must; one or more CIS certifications (ITSM, HR, CSM, etc.) is a plus.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.

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