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• Launch Your Career in Cyber Security Engineer with M2 Talents

Roles and Responsibilities:

Tenable Product Operation

Time & Material (T&M) support for CUCM Troubleshooting,

1. Tenable Product Operation - Roles and Responsibilities

Job Title: Tenable Product Operations Engineer

Responsibilities:

• Manage and maintain Tenable vulnerability management products (e.g., Tenable.io, Tenable.sc) across the organization's infrastructure.
• Schedule and monitor regular vulnerability scans and ensure successful completion without service disruptions.
• Analyze scan results, prioritize vulnerabilities, and escalate critical findings to relevant stakeholders.
• Coordinate with infrastructure and application teams for patch validation and remediation efforts.
• Ensure timely updates of plugins, scan policies, and asset classification within the Tenable environment.
• Generate periodic vulnerability and compliance reports for internal audit and management review.
• Perform system health checks and resolve Tenable platform-related operational issues.
• Maintain documentation of Tenable configurations, processes, and operational procedures.
• Work with the Cybersecurity team to ensure compliance with security policies, industry standards, and MOM regulatory expectations (where applicable).
• Assist during security audits or MOM inspections related to IT security posture.

2. CUCM Troubleshooting (T&M Basis) - Roles and Responsibilities

Job Title: Cisco Unified Communications (CUCM) Support Engineer (T&M Engagement)

Responsibilities:

• Provide Time & Material (T&M)-based on-site or remote troubleshooting support for Cisco Unified Communications Manager (CUCM).
• Diagnose and resolve issues related to call routing, registration, voicemail, codec negotiation, and device provisioning.
• Work closely with customer IT/network teams to resolve CUCM faults impacting voice/video services.
• Perform configuration changes, patch updates, and system backups upon request.
• Document all troubleshooting steps and provide detailed service reports per T&M engagement guidelines.
• Ensure all activities comply with Singapore's MOM safety and operational standards during on-site support.
• Adhere to SLAs and response times agreed under T&M engagement terms.
• Provide handover and knowledge transfer to internal teams after issue resolution.
• Maintain confidentiality of customer data and ensure secure handling of credentials or system access.
• Advise on best practices to enhance system performance, stability, and compliance.

Requirements

• Diploma or Degree in related field
• Minimum 2 year of experience in B2B business.
• Excellent communication, negotiation, and interpersonal skills
• Highly self-motivated with a proven ability to meet sales targets.

Why Join Us?

• People-First Culture: We value individuals as much as performance. At M2 Talents, every team member is treated with respect, transparency, and empathy.

• Competitive Compensation & Incentives: Enjoy a fair base salary along with performance-based commissions and rewards that recognise your contributions.

• Flexible Work Arrangements: We offer hybrid and flexible working options to support work-life balance and personal wellbeing.

• Transparent Growth Path: Clear career progression, regular performance feedback, and mentorship to help you grow professionally.

• Training & Certification Support: We encourage continuous learning, including CEI certification sponsorships and HR upskilling opportunities.

• Positive & Inclusive Work Environment: A women-led firm that embraces diversity and fosters a collaborative, supportive team culture.

• Ethical & Compliant Operations: We take pride in operating with full MOM compliance, ensuring a legally sound and secure work environment.

• Health & Wellness Support: Paid leave, medical allowance, and wellness initiatives to care for your physical and mental health.