Contract Duration: Yearly renewable or convertible to permanent based on performance and project needs (current term until 31 December 2025)

Work Location: CBD

Work Hours: Mon - Fri, 830am to 6pm AND 5-day work week, rostered between Mondays and Sundays. Daily shifts are scheduled between 9am and 9pm, including a 1-hour lunch break (actual rostered days will vary weekly).

Responsibilities:

• Engage selected individuals and corporations through phone calls, emails, and scheduled home visits to facilitate the completion of important national research exercises
• Communicate clearly and confidently with a wide range of individuals, including senior professionals and high-net-worth individuals, while building trust and rapport
• Exercise empathy and professionalism to understand personal circumstances and support individuals in providing accurate information
• Maintain well-organised case records and ensure timely updates in internal systems
• Contribute to progress tracking and performance reporting, helping the team stay on track with milestones and service standards
• Identify trends, recurring challenges, and insights from the field to support internal reviews and planning
• Assist with preparing operational reports and dashboards for internal stakeholders
• Support process improvement initiatives and contribute ideas to enhance outreach effectiveness
• Take on additional responsibilities that build your exposure to public sector operations and data-driven work

Requirements:

• Minimum Bachelor's Degree or higher in any discipline
• Strong verbal and written communication skills, with the ability to engage individuals from diverse backgrounds in a clear and professional manner
• Comfortable with both phone-based and in-person outreach, with training and support provided
• Organised, dependable, and able to manage multiple cases and follow-ups efficiently
• Self-motivated, responsible, and interested in contributing to projects with national impact
• Able to observe patterns in data and contribute practical insights
• Proficient in digital tools such as Microsoft Office or similar systems
• Proficiency in English is required to communicate effectively with the public

Interested candidate, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/apply/12154

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA Licence No. 01C4394
R1770602 (Teng Min Yee)