Responsibilities:

• The position is responsible for delivering billable network services by delivering superior technical solutions to all target customers, particularly in Security and network (LAN) solutions.

• Ensure best practice is leveraged in providing the solutions to target accounts

• Establish structure for knowledge management so that we become a learning organisation -ensuring Fujitsu replicate success and don't repeat mistakes

• Advanced technical interface providing support to customers, particularly in Security products such as Firewalls, IPS, IDS (e.g.Palo Alto, Checkpoint, McAfee, Bluecoat,F5) products, transferring customers' requirements into a solution based on Fujitsu solutions and services.

• Owns technical design from concept to subsequent implementation; responsible for design, configuration, testing and commissioning of solutions.

• Responsible for first level escalation of any deployment issues and problems. Note and escalate service development required to meet customer needs.

• Ensure adoption of Fujitsu processes,methods and tools throughout the territory

• Identify and create business opportunities for Fujitsu target customers and prospects

• Participate in the tendering process and development of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary.

• Present technical solutions to customers both formally and informally as required. Supports in the development of customer SLAs.

• Stay abreast of technical issues,options and advancements within the internetworking industry relevant to the Fujitsu services'portfolio

• Provide a consistently high quality (billable or non-billable) technical service to existing and newcustomers ensuring that customer satisfaction is maintained or improved.

• Ability to liaise with customers unaccompanied and be a recognized authority on Fujitsu products and services.

• Provision of skilled presentations to prospective customers on the technical solutions and services offered by Fujitsu with minimum support.

• Responsibility for all aspects of the technical compatibility of customer requirements with the products and services offered by Fujitsu.

• Realization of large scale and/or complex customer requirements that meet their needs and theneeds ofFujitsu

• Successful completion of the role will help towards increasing Fujitsu revenue and profitability

Experience:

• A relevant Degree with at least 7 or more years' of experience as technical support in Securityand network environment. Industry-recognised certifications preferred (Cisco CCIESecurity, Palo Alto, Mcafee, CheckPoint, F5 in LTM/GTM/ASM/I rules.

• Good knowledge in network systems, communications interfaces protocols, circuits, hardware and diagnostic tools.

• Possessed deployment experiences inmigration of firewall policies in different firewall products either ingreenfield or migration requirement.

• Good experience on deploying securitysolutions such as Palo Alto, Checkpoint, McAfee andF5

• Good experience on deploying networks - Sound Knowledge in routing protocols (BGP, OSPF, EIGRP)with interconnectivity with security products.