Responsibilities:

Own Lifecycle Asset Inventory of Edge CDN fleet

• Primary Support and Escalation for Server, Network, Circuit, Hardware and Logical Documentation and Operational Matters

• Perform Asset Operations for Addition/decommission/RMA/Migration of assets and entries into internal database and Data Centers/Warehouses

• Validation of Submission of Firm Demand Ordering and shipment tracking/delivery/acceptance

• Decommission and Accountability of equipment

• Warranty/RMA Support

• Warehouse/VMI Responsibility

• Support for Auditing process, cycle count activities, Spares/Inventory and ensure adherence to financial and compliance standards

• Interaction with Internal and External Stakeholders

• Initial POC for all Vendor Queries relating to shipment, access, and chats/communications

• Create Colocation Inbound/Outbound Shipments and track Deliveries

• Work with SCM/Planning to update and add equipment into CMDB

• Liasion between internal and external teams for hardware, circuit, and asset related

queries

• Point of Escalation of Supply Chain Operational related matters and regular cadence with external and internal teams

• Comfortable working with different Asset Management tools and software

• Perform regular audits for all site portals, inventory, and hours performed by vendors

• Schedule vendors for ERAD for Reverse logistics and oversee the activities.

• QBR for all vendors

Data Entry and Accuracy

• Maintain data integrity across multiple systems, identify root causes of, escalate, and resolve data inconsistencies

• Improve policies, standards, processes, and workflows to support operational requirements

• Inventory Database Improvement Strategy

○ Spares Inventory database

○ Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold

○ Raise Site and Vendor Remote Hands to perform site audits when needed

Requirements:

The ideal candidate will have a high level attention to detail, hardware/logistics support, project management across multiple stakeholders and time zones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience working in a fast-paced environment is preferred with a plus in working in the Telco/Infrastructure field and managing external vendors and datacenters.