Network Operations and Support Manager
HORIZON GLOBAL SERVICES PTE. LTD.
2 days ago
Posted date2 days ago
N/A
Minimum levelN/A
️ Job Responsibilities:
Job Requirements:
Educational Qualification:
Experience:
Certifications:
Technical Skills:
Stakeholder Management:
Preferred Background:
Nationality:
- Oversight and Collaboration:
Augment the client's System Manager and collaborate with Operations Managers and End Users to oversee operations and maintenance activities for data network infrastructure and systems.
Areas include: Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance, Compliance, Quality Management, and Service Improvement. - ️ Vendor Management:
Lead and manage the vendor's Operations and Support (O&S) team in fault analysis, problem resolution, preventive maintenance, obsolescence management, change management, vulnerabilities tracking, patch management, and more. - Technical Support:
Assist users with first-level investigation of network faults/issues and ensure timely vendor responses to incidents. - Reporting:
Review vendor's monthly O&S reports and provide summaries on system health, fault records, service reports, change requests, vulnerabilities updates, EOL (End-of-Life) status, and additional deliverables. - Deliverable Review:
Evaluate vendor deliverables for operational and preventive maintenance activities.
Job Requirements:
Educational Qualification:
- Diploma or Degree in Computer Science, Information Technology, Engineering, or an equivalent field.
Experience:
- 3-4 years of experience in core network support and maintenance, risk assessment, change requests, tech refresh, vulnerabilities assessment, and patching.
Certifications:
- Valid certification in CCNA or equivalent is required.
Technical Skills:
- Working knowledge of networking with the ability to perform basic troubleshooting, problem isolation, and diagnosis of network problems.
- Ability to lead and collaborate with vendors to manage SLAs, coordinate onsite activities, produce quality reports, and ensure compliance with policies and guidelines.
Stakeholder Management:
- Strong written and verbal communication skills with a proven track record in stakeholder management.
- Capable of managing expectations, addressing concerns, and effectively communicating with System Managers and End Users.
Preferred Background:
- Prior experience in defence organizations or government ministries requiring security clearance is highly desirable.
Nationality:
- Only Singapore Citizens (Cat 1) are eligible for this role due to security clearance requirements.
JOB SUMMARY
Network Operations and Support Manager
HORIZON GLOBAL SERVICES PTE. LTD.
Singapore
2 days ago
N/A
Contract / Freelance / Self-employed
Network Operations and Support Manager