Provide helpdesk and remote support, follow-up and update of change request or fault status. Responding in timely manner to service issue and request.

Install and configure computer hardware, software, video conferencing and collaboration and AV equipment etc.

Support end user computing, application and software.

Assist on IT project development and implementation.

Liaise with IT Vendors

Create user guide, maintain record and IT documentation.

Coordinate with system provider on repair and maintenance of hardware and software.

Conduct IT Equipment Management Services related to escalation e.g.: to external 3rd party vendor for maintenance support etc.

Conduct Preventive Maintenance

Having prior exposure to IT operational environments is advantageous.

Prepare all Purchase Requisition required for IT Dept

Onsite

Diploma in Information Technology or related discipline with relevant technical qualification.

One to two years of relevant work experience is an advantage.

Knowledge in telephony and cloud solutions is an advantage.

Proficient in Microsoft Office applications

Meticulous and well-organized with a positive attitude

Good interpersonal and communication skills

A team player with ability to work with all levels of staff

Able to start immediate/short notice is an advantage