• \tFacilitate Scrum Process: Guide the team and organization on how to use Agile/Scrum practices and values to delight customers.

• \tRemove Impediments: Actively identify and remove obstacles that might hinder team progress, ensuring smooth project execution.

• \tCoordinate Sprints: Plan and facilitate all Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

• \tEnsure Delivery: Ensure teams are delivering value incrementally and iteratively, meeting the definition of done and maintaining high-quality standards.

• \tCommunication: Serve as a liaison between the product owners and development team, ensuring clear understanding of requirements and priorities.

• \tFoster Collaboration: Promote collaboration inside and outside the team, enhancing shared understanding and team synergy.

• \tMeasure Performance: Use agile metrics to track and improve team performance, providing insights and recommendations for continuous improvement.

• \tPromote Agile Culture: Advocate for Agile principles and practices within the organization, driving cultural change and continuous improvement.

Required Qualifications

• \tEducation: Bachelor's degree in Computer Science, Information Technology, or a related field.

• \tExperience: Minimum of 3 years as a Scrum Master in a ServiceNow environment