Key Responsibilities:

1. Network and Security Equipment Management:

Support and manage routers, switches, firewalls, Intrusion Detection/Intrusion Prevention System, VPN gateways, proxies, Wire Lan Controllers, Network Access Control appliances, load balancers, Network Management System, and other network devices.

• Perform day-to-day network and security operations, including monitoring and managing network infrastructure.

2. Incident and Problem Management:

• Respond to network incidents according to severity levels and meet service level requirements.

• Handle high-pressure situations, identify problems, and make quick decisions to resolve issues.

• Adhere to incident management workflows and procedures.

3. Documentation and Reporting:

• Maintain and update network diagrams, configuration records, inventory, RMA records, and incident reports.

• Provide timely and accurate reports on network performance, capacity planning, and incident analysis.

4. Collaboration and Coordination:

• Work closely with third-party vendors, telecommunication operators, ISPs, and other service providers.

• Participate in transition planning and support the onboarding of network and security systems.

5. Compliance and Training:

• Ensure compliance with company policies, information security guidelines, and health and safety regulations.

• Provide continuous training to enhance knowledge and skills in network administration and management.

Qualifications:

• Education: Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.

• Experience:

• Level 1: Minimum of 3 years of experience in managing network and security infrastructure.

Skills:

• Strong technical knowledge of network and security systems.

• Excellent problem-solving and decision-making skills.

• Ability to work independently and as part of a team.

• Strong communication and interpersonal skills.