Cloud Network Engineer
HCL SINGAPORE PTE. LTD.
Responsibilities
Requirements
- Handling tickets / Incidents via Service Now platform
- Lead technical incident calls as a SME
- Troubleshooting and providing break fix support to technical issues
- Perform root cause analysis of raised issues
- Defining process improvements and ensuring that the processes are adhered to
- Take shared ownership of resolving issues in a SLA driven environment
- Mentoring / training team members as a SME
- Testing and auditing as required from time to time
- Improves and maintains customer and employee satisfaction
- Work as part of a Follow the Sun support global support model
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Min 8 years of Network Engineer experience supporting global network infrastructures
- Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment
- Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems
- Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services
- AWS Certified Advanced Networks / Cloud Architect or Azure Network components
JOB SUMMARY
Cloud Network Engineer
HCL SINGAPORE PTE. LTD.
Singapore
5 days ago
N/A
Full-time
Cloud Network Engineer