The Cloud Services Operations Manager will be a critical leader within our Cloud Shared Services team, responsible for the day-to-day operational excellence, stability, and continuous improvement of our multi-cloud (primarily AWS and Azure) environments. This role requires a strong blend of technical expertise in cloud operations, a deep understanding of IT service management (ITSM) best practices, and proven leadership skills to manage a team of cloud operations engineers. The successful candidate will ensure that our cloud services are delivered efficiently, securely, and in accordance with agreed-upon service level agreements (SLAs).