Job Summary:

The System Administrator will be responsible for performing System Administration and Management activities for the Company and/or In-Scope Institutions. This role includes managing operating systems, system software, hardware, and ensuring the stability and security of system environments.

Key Responsibilities:

1. System and Hardware Management:

o Support and manage various operating systems including Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux.

o Manage system software and hardware such as Active Directory, DNS, DHCP, ADFS, Azure AD, clustering solutions, SAN/NAS storage, and virtualization platforms.

2. Incident and Problem Management:

o Respond to system incidents according to severity levels and meet service level requirements.

o Handle high-pressure situations, identify problems, and make quick decisions to resolve issues.

o Adhere to incident management workflows and procedures.

3. Documentation and Reporting:

o Maintain and update system documentation, standard operating procedures (SOP), guidelines, and daily checklists.

o Provide timely and accurate reports on system performance, capacity planning, and incident analysis.

4. Collaboration and Coordination:

o Work closely with third-party vendors, telecommunication operators, ISPs, and other service providers. o Participate in transition planning and support the onboarding of systems and services.

5. Compliance and Training:

o Ensure compliance with company policies, information security guidelines, and health and safety regulations.

o Provide continuous training to enhance knowledge and skills in system administration and management. Qualifications:

• Education: Diploma in Information Technology or a related field.

• Experience:

o Minimum of 3 years of experience in managing system and hardware infrastructure.

• Certifications:

o ITIL certified, relevant certifications for specific systems (e.g., CCNA, MCSE, RHCSA).

• Skills:

o Strong technical knowledge of system and hardware management.

o Excellent problem-solving and decision-making skills.

o Ability to work independently and as part of a team. o Strong communication and interpersonal skills.

Working Conditions:

• Ability to work on different shifts, including nights, weekends, and holidays.

• On standby and contactable 24/7 for support and escalation