Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

No. of positions - 2

Job Description:

• Understand customer issues/requirements and record them in the ticketing system.
• Troubleshoot to isolate and resolve Level 2 incidents/queries.
• Escalate incidents to the next level or partner for resolution within SLAs.
• Perform change management assessments, execute changes, and conduct post-implementation checks.
• Maintain a history of problems and solutions.
• Run and analyze traffic reports and IP configurations.
• Coordinate and participate in troubleshooting efforts between departments and vendors
• 3 to 5 years of telecommunications experience, preferably with a service provider
• Cisco Certified Network Associate / Professional certification and similar-level SD-WAN (Versa/Fortinet/Viptela) certification.
• Basic security (Zscaler/Fortinet) related certification is a plus.
• Knowledge of IP addressing and routing protocols (BGP, OSPF, etc.).
• Knowledge of VPN/IPsec technology.
• Understanding of security, firewalls, and proxies is a plus (Fortinet/Zscaler/Palo Alto, etc.).
• Knowledge of OSI layers and Layer 1/2 technologies (xDSL, Ethernet, leased lines, wireless).

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV to ashwak@aven-sys.com

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Ashwak

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy