We are looking for a versatile and detail-oriented Junior Systems & Data Analyst to support the digital transformation efforts of our bus transportation services. This role offers hands-on experience with both software and hardware technologies used in the land transport industry. You will be involved in a cross-functional role that bridges operations, IT, and data - providing exposure to real-world transport challenges and how digital tools and analytics improve efficiency and service delivery.

Key Responsibilities:

Systems Analysis & Hardware Support

• Support the designing, configuration and testing of transport-related systems to automate processes, streamline operations and improve UX.
• Assist in the deployment, configuration, and day-to-day monitoring of in-bus hardware.
• Coordinate with hardware vendors or internal technicians to troubleshoot and resolve system and device issues.

Data Analytics & Reporting

• Collect and clean operational data (e.g., ridership patterns, punctuality, vehicle allocation).
• Design and automate recurring reports to track KPIs, operational efficiency, and performance.
• Support management with data needed for strategic planning and compliance.
• Present data in a visual and easy-to-understand format using Excel, Power BI, or similar tools.

Training & Documentation

• Create user guides, process manuals, and quick reference materials for staff and users (e.g., drivers, riders).
• Conduct onboarding and training sessions for staff on systems and standard operating procedures.
• Gather feedback from users and support continuous improvement in training and system adoption.

Requirements:

Qualifications:

• Diploma or Bachelor's degree in Information Systems, Business Analytics, or related fields.
• At least 1 year of work experience involving systems or data analysis is preferred. Fresh graduates are welcome.

Technical Skills:

• Basic proficiency in Excel (formulas, pivot tables) and familiarity with data visualization tools (e.g., Power BI, Tableau).
• Understanding of databases and data analysis concepts (SQL knowledge is a bonus).
• Interest in transport operations and how digital tools support service delivery.

Soft Skills:

• Good communication skills, both written and verbal.
• Detail-oriented with a logical and analytical mindset.
• Willingness to learn and work closely with both frontline and back-end teams.
• Able to manage time effectively and handle multiple responsibilities.

What We Offer:

• Contribute to meaningful process improvements and organizational insights.
• Exposure to real-world transport operations and the role of technology in public mobility.
• Opportunities to grow within a forward-looking transport company focused on innovation and service excellence.