• \tMonitor enterprise IT networks, server systems and commercial clouds.

• \tSingle point of contact with customers/users, resolver groups, third party service providers and other departments

• \tAnswer hotline calls and respond to e-mails within agreed timescales

• \tTake ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales

• \tMaintain documentation and comprehensive records of issues and problems

Requirements:

• \tDiploma/Higher NITEC in Information Technology/Computer Sciences/ Telecommunication

• \tStrong teamwork and communication skills

• \tExcellent customer service skills

• \tPrior experience in Network Operations Centre (NOC) environment preferred

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446