Job Description :

• Submit the service request tickets in ITSM when requested by the support teams or clients
• Track and ensure the service request tickets in ITSM are completed to meet pre-defined turnaround time.
• Assist in tracking the clean laptop counts.
• Assist in scheduling appointments for various activities.
• Keep track of the asset inventory in the storeroom.
• Maintain inventory of hardware and software and ensure compliance with licensing.
• Any other ad-hoc duties as required and assigned in relation to the administration support.

Requirements :

• Basic knowledge in using ITSM tool will be an added advantage.
• Proficient in MS Word, Excel and PowerPoint.
• Good communication skills in both oral and written.
• Ability to work independently and as part of a team.
• Basic technical skills in End User Computing Devices (EUCD) will be an added advantage.
• At least 1 year of experience in similar job capacity.