About The Role

In the ever-evolving luxury retail environment, customers now expect a seamless integration of traditional elegance with innovative digital engagement. Digital and data are crucial in unlocking growth potential across Southeast Asia (SEAA). Our Digital Solutions are designed to support the growth of our brand, business, and our people. SEAA is characterized by a rich and diverse blend of cultures and digital expectations, making it essential for this role to support markets in addressing unique nuances while fostering scalability through partnership.

Success in the Digital Solutions function requires fostering partnership, transparency, and alignment across markets, divisions, and functions, ensuring digital initiatives meet diverse needs of our clients in markets and divisions

The Digital Business Partner will serve as the strategic business partner to the divisions and markets, ensuring the work of Digital Solutions is aligned and contributing to business impact. It will create a lean and transparent governance, manage planning and prioritization, work with the digital delivery teams to create roadmaps and manage critical projects, and lead Digital Solutions' contribution to division MTPs. At the same time, this domain will serve as the connector to the North Asia Digital Solutions team, the domains supporting both regions, Tech and global stakeholders.

Impact You Can Create In The Role

1. Strategic Partnership & Collaboration:

• Serve as a strategic partner to SEAA divisions and markets, ensuring business goals and priorities are articulated and translated into actionable digital objectives.
• Ensure key collaboration with North Asia Governance and Planning team - leverage frameworks, governance and planning models - ensure that SEAA specificities are captured, documents are clearly articulated and shared.
• Understand Chanel's business, external customer needs, market trends, and competitive landscape.

2. Roadmap Development & Alignment:

• Develop and maintain a comprehensive digital roadmap for markets and divisions in SEAA that aligns with investment strategies, fostering visibility and coordination across all teams.
• Leverage the profound understanding of business priorities, ROI, and KPIs to set and achieve long-term goals through agile, always-on product development.
• Steer and support the product roadmap and backlog, prioritizing features and tasks based on business value and customer impact - ensuring that they are actively managed and transparently shared.

3. Function Governance and Planning

• Create function governance structures to ensure that Digital Solutions function can contribute to SEAA region.
• Orchestrate the key planning cycles (MPT, Planning, strategy) and drive the planning process for North Asia and SEAA Digital solutions as well as SEAA Region, Divisions, Markets, and Tech requirements
• Lead and contribute to the budget management cycles ensure consolidation and input of SEAA Digital solutions. Ensure alignment with North Asia and where relevant Tech on shared platform inputs. Prepare supporting documentation for these processes. Support team to meet budget accuracy targets.

4. Core KPI Management:

• Monitor and enhance the following KPIs (but not limited to these) to ensure alignment with strategic objectives:1. Stakeholder Satisfaction Score2. Value Realization Score3. Roadmap Completion4. Portfolio ROI5. Budget Management and accuracy.

You are Energized by

• Thinking long term, whilst being able to bring pragmatic, innovative and agile solutions to solve problems, leveraging insights, data, and strategic planning.
• Striving for simplicity and managing ambiguity.
• Collaborating across a broad and cross-functional set of stakeholders to help create transparency, clarity and collective ownership
• Building connections and relationships. Working on critical topics and facilitating meaningful conversations in a non-hierarchical way.
• Connecting and working with other regions or external partners in agile and dynamic ways to create impact and results.

What You Will Bring

• Strong knowledge of digital tools and technologies, including clienteling, CRM systems, marketing automation, and data analytics.
• Excellent communication and presentation skills, with the ability to articulate digital concepts, strategies, and roadmaps to stakeholders.
• Proficiency in working across multiple stakeholders from business, digital, and technology teams to drive overall strategies in a fast paced and collaborative environment.
• Experience with project management, and agile methodologies, working in an agile environment.
• A pioneering spirit, matched with a profound reverence for the traditions that define Chanel.
• A track record of leadership in digital transformations, preferably within the luxury sector, showcasing your ability to elevate client experiences into realms of unprecedented engagement and loyalty.
• The cultural sensitivity and strategic agility required to navigate the diverse and ever-evolving digital landscape of SEAA, honoring each market's uniqueness while pursuing a cohesive regional strategy.

What Chanel Can Offer You

• Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
• Leadership: Collaborate closely with Market, Regional and Global leadership to develop strategic goals.
• Talent Development: Chanel is committed to developing and empowering our people
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.