Mandatory Skills

System / Network (Cisco Router)

Preferred Skills

Brief Job Description

Day to day operation of managing, administration of cisco switches and windows servers/laptop on customer site.

Support operations such as production networks and servers in a hyper-scale and heterogeneous environment.

Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.

Anticipate potential operational risks and develop strategies to mitigate/minimize.

Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.

Align with cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.

Require to travel base on assignment by team lead or operation manager.

Comply to ITSM/ITIL methodologies in daily operation e.g. Change, Incident & problem management

Configures, tests, and maintains LAN/WAN equipment and related services.

Create and maintain comprehensive documentation for network.

A little bit about you:

• ITE / Diploma in IT / Computer Science / Engineering or equivalent

• Experience in a System Integration environment and/or implementing Network systems is a plus

• Familiar and experienced in Servers and Cisco switches

• Certification in Network related products like CCNA will be a plus.

• Good interpersonal and communication skills with ability to explain technology from a customer perspective

• Strong analytical and problem-solving skills.

• Good communication, team player and written skills.

• Positive working attitude and passionate in servicing customer