To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/e_ppQUrf

• Extensive interaction with global IT HQ
• Autonomy to make key decisions for Asia

About the company

Our client is an established global MNC with over 20 years of experience in the industry. As part of their plan to aggressive growth plan in Asia, they are now hiring a new NOC - Network Operations Center Manager - Data Center / GCC / Global Command Center Manager to be based here in their Regional Headquarters here in Singapore.

About the job

Reporting directly to the superior based out of Asia, You will be responsible for:

• Lead and manage the day-to-day operations of the NOC team, ensuring efficient monitoring and management of network infrastructure.
• Ensure the team is properly trained and equipped to handle network incidents, monitoring alerts, and proactive network maintenance tasks.
• Oversee troubleshooting and escalations of network incidents and outages, ensuring timely resolution with minimal downtime.
• Monitor and maintain network uptime, providing reports and analysis on service performance and system reliability.
• Establish and enforce NOC best practices, standard operating procedures, and policies.
• Manage the maintenance of network monitoring tools, ensuring the team has access to accurate and real-time data.
• Provide leadership, mentorship, and guidance to NOC staff, fostering a collaborative and efficient team environment.
• Ensure compliance with SLA (Service Level Agreement) metrics and customer expectations.
• Collaborate with the security team to identify vulnerabilities and ensure network security measures are in place.
• Continuously evaluate and optimize NOC processes and tools to improve the efficiency and effectiveness of network monitoring and incident resolution.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in NOC. At least 5 years of experience in direct team management.

In-depth understanding of network performance metrics, monitoring tools, and incident management processes.

Experience with service level agreements (SLAs) and working within defined service frameworks.

Whats on offer
This is an excellent opportunity to join an US MNC that invest in technology.

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/e_ppQUrf (EA: 94C3609/ R1219669)