We are seeking a self-motivated candidate to join our team, and to manage and support the existing HMS and other IT systems. The successful candidate should possess strong organisational skills, attention to detail, highly meticulous and good interpersonal skills as the position requires the individual to interact with various stakeholders within NTU.

Duties & Responsibilities

• It involves collaborating and communicating with relevant stakeholders on change requests, testing and change management prior to rollout of new features and functionalities.

• Handle daily aspects of HMS administration, which includes ensuring that HMS effectively supports the operations from end to end, i.e., from application to check-out, while prioritising positive user experience.
• Updating of housing matters on NTU's website and Student's intranet.
• Run data analysis and statistical reports required by stakeholders. This includes analyses on applications, occupancy rates, check-in/out data, withdrawal, and other relevant metrics that provide insights into the efficiency of operations and outreach to applicants or residents.
• Provide effective user support structure where users' inquiries / issues are addressed effectively and making sure that user guide is developed and updated for HMS.
• Work closely with vendors to report and troubleshoot issues.
• Handling ad-hoc projects independently as and when assigned.
• Lead the analysis of data to derive insights for informed decision-making.
• Perform Business Process Re-engineering to optimise productivity and satisfaction.
• Other related duties as assigned

Requirements

• Degree and Diploma holders with relevant IT or system administration with minimum 8 years of experience
• Demonstrates excellent skills in teamwork and collaboration.
• Organized and able to work well under pressure and with tight deadlines.
• Pro-active to engage stakeholders.
• Strong knowledge of Excel functions, Excel Power Query, Pivot and SQL.
• Familiar and hands-on with Robotic Process Automation software.
• Proficiency in data analysis and deriving actionable insights.
• Prior experiences in hostel management and/or IT support role will be an added advantage.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU