Ref:#RFS-FJGE
Service Desk Agent (1 Year Contract)
Job post no longer accepts applications
EA License No.: 13C6342
51-100
Staffing and Recruitment
2 months ago
Posted date2 months ago
Entry / JuniorMinimum level
Entry / Junior- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
JOB SUMMARY
Service Desk Agent (1 Year Contract)
Singapore
2 months ago
Entry / Junior
Full-time