•    Provide timely and effective resolution of desktop support requests and incidents.
•    Perform troubleshooting for client platform related problems. 
•    Provide timely status updates to relevant parties.
•    Serve as the point of contact for escalated technical issues and complex problem resolution.
•    Maintain desktop SOPs and documentation.
•    Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
•    Adhere to Service Level Agreement 
•    Provide L1 to L2 Desktop Support to end users