Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Project Planning and Management:

• Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders.
• Develop detailed project plans, timelines, and budgets.
• Manage project risks, issues, and changes to ensure successful project delivery.
• Work closely with technical teams to ensure project feasibility.
• Understand and oversee the technical aspects of digital projects, including web development, mobile applications, and/or digital marketing initiatives.

Team Leadership:

• Lead, collaborate and motivate cross-functional/regional project teams, including working along senior MDs, COO, Technical leaders.
• Assign tasks and responsibilities, ensuring team members are clear on their roles and deadlines.
• Provide ongoing support and guidance to team members.

Client and Stakeholder Management:

• Act as the primary point of contact for clients and stakeholders.
• Communicate project status, progress, and any issues to stakeholders regularly.
• Gather and incorporate client feedback to refine project deliverables.

Execution and Delivery:

• Oversee the execution of project tasks to ensure they are completed on time and within budget.
• Ensure the quality and functionality of digital products meet or exceed client expectations.
• Conduct post-project evaluations to identify successes and areas for improvement.

Resource Management:

• Allocate and manage project resources efficiently.
• Collaborate with HR and department heads to recruit and onboard project staff as needed.
• Manage third-party vendors and service providers when necessary.

Performance Monitoring and Reporting:

• Monitor project performance using appropriate systems, tools, and techniques.
• Report on project progress, metrics, and financials to senior management.
• Ensure compliance with company policies, industry standards, and legal requirements.

Risk Management:

• Identify potential project risks and develop mitigation strategies.
• Monitor and manage project risks and issues, escalating when necessary.

Quality Assurance:

• Ensure that all projects are delivered to the highest quality standards.
• Implement best practices and processes for digital project management.
• Conduct project post-mortems and identify areas for improvement.

Requirements

• Bachelor's degree in Business, Computer Science, or a related field
• 5+ years of experience in digital project management or a similar role
• Proven track record of successfully managing large-scale digital projects
• Proven experience of working with business and technology stakeholders across all levels to achieve successful outcomes
• Good understanding of software engineering practices using Agile/Lean methodology
• Experience the Software Development Life Cycle (SDLC), such as applications analysis, design, development, testing and deployment.
• Able to translate business requirements into technical write ups succinctly
• Strong understanding of digital marketing, web development, and UX/UI principles.
• Proficiency in project management tools (e.g., Asana, Trello, JIRA)
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• PMP, ScrumMaster, or other relevant project management certification.
• Experience with Agile or Scrum methodologies.
• Familiarity with SEO, SEM, and other digital marketing strategies.

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements